Atlassian Support

  • Pro Support
    • 100 Hours per year
    • 24/7 technical support for all of the Atlassian tools with unlimited support tickets and dedicated suppport personnel
    • Atlassian Tools: JIRA, JIRA Agile, JIRA Service Desk, Confluence, Bamboo, Crucible, FishEye, Crowd, BitBucket, etc.
    • 24/7 Technical Support for GIT, SVN, Zephyr, Tempo and all the Atlassian Marketplace plugins
    • Via phone and web
    • Administration Support (e.g. workflow development, custom fields, user management, etc.)
    • Fully-managed migration to the Atlassian tool stack
    • Solving production issues
    • Setting up disaster recovery (DR)
    • Response Times (L1/L2/L3/L4) - 0.5, 2, 8, 24
    • Phone Support 9-5 GMT
     
  • Premium Support
    • 250 Hours per year
    • 24/7 technical support for all of the Atlassian tools with unlimited support tickets and an dedicated suppport personnel
    • Atlassian Tools: JIRA, JIRA Agile, JIRA Service Desk, Confluence, Bamboo, Crucible, FishEye, Crowd, BitBucket, etc.
    • 24/7 technical support for GIT, SVN, Zephyr, Tempo and all the Atlassian Marketplace plugins
    • Via phone and web
    • Administration Support (e.g. workflow development, custom fields, user management, etc.)
    • Fully-managed migration to the Atlassian tool stack
    • Solving production issues
    • Setting up disaster recovery (DR)
    • Response Times (L1/L2/L3/L4) - 0.5, 2, 8, 24
    • Phone Support 9-5 GMT
     
  • Enterprise Support
    • Unlimited
    • 24/7 technical support for all of the Atlassian tools with unlimited support tickets and an dedicated suppport personnel
    • Atlassian Tools: JIRA, JIRA Agile, JIRA Service Desk, Confluence, Bamboo, Crucible, FishEye, Crowd, BitBucket, etc.
    • 24/7 technical support for GIT, SVN, Zephyr, Tempo and all the Atlassian Marketplace plugins
    • Via phone and web
    • Administration Support (e.g. workflow development, custom fields, user management, etc.)
    • Fully-managed migration to the Atlassian tool stack
    • Solving production issues
    • Setting up disaster recovery (DR)
    • Response Times (L1/L2/L3/L4) - 0.5, 2, 8, 24
    • Phone Support 9-5 GMT
     

 

 If your organization looking to get a customized package on Atlassian support, Contact Us today.

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