Test Triangle, the IT global specialist service provider was announced today as Freshworks’ first official partner and re-seller in Ireland. Test Triangle’s highly skilled team welcomes yet another successful partnership this year to add to their past successful alliances.

Test Triangle’s partnership status with Freshworks helps us to implement and customise Freshworks solutions which include FreshChat, FreshDesk, FreshTeam, FreshService, FreshSales, FreshMarketer etc.

Gartner recognises Freshworks as a ‘Challenger for FreshService’ in the 2022 Gartner® Magic Quadrant™ for IT Service Management Platforms. We hope our partnership with Freshworks helps our customers to leverage the Freshworks solutions to implement internal & and external service desk functionality and optimise their customer service suite.

With over 15 years of successful engagements, Test Triangle’s highly qualified and professional development teams have addressed all development lifecycles and are well-positioned to establish working relationships with new organisations. Overall, we look forward to opportunities with new companies to prove ourselves as a dedicated and creative IT partner.

“Our partnership with Freshworks will bring our clients unsurpassed, additional value. Being recognised as Ireland’s sole partner reflects our understanding of the cloud-based service landscape—this has always been at the forefront of Test Triangle’s mission with its service”

Test Triangle’s Chief Executive Officer, Praveen Madire.

FreshWorks services available through Test Triangle:

Customer Engagement Solutions:

Freshchat: Modern online chat software integrated into web or mobile applications. Provide customers and employees with a modern messaging service experience. Freshchat can also integrate with CRM tools to manage Leads and orders easily.

Freshdesk: Freshdesk, allows you to manage all conversations with customers in one place. Based on the Cloud Computing platform, Freshdesk provides a variety of features such as ticket management, customer analysis and other guidances on the customer experience.

Employee Engagement Solutions:

Freshservice:  This is the ultimate IT Service Desk service for your businesses. It is a management software that is easy to use, and easy to configure. Usually used for ticket management, inventory, contracts, data, and functions to help employees select the necessary service during the working process.

Freshteam: Management software for Human Resources that supports the department in recruitment, holidays, employee data and other work items of the department.

Sales & Marketing Solutions:

Freshsales: Support the sales team to manage and approach customers. It provides a CRM platform that fully meets the necessary features for sales activities, such as automating connections with phone and email, tracking customer behaviour, and managing customer transactions.

Freshmarketer: This Conversion Rate Optimisation Toolkit is packed with all the powerful features you need to increase customer conversions for your website and sales funnel.

For more information visit www.testtriangle.com or follow our social media pages.
Media Contact:
Paul Guy, paul_guy@testtriangle.com